Adriana Iotti

Review of Go west tours

The tour West Low Cost (25th of June up to July ...

The tour West Low Cost (25th of June up to July 6th) done with my sister and a couple of friends was a disaster. The hotels published in the brochure were three *** but only 5 were ***. The other four were classified ** similar to Motels, some dirty with poor breakfast, no elevator to reach the rooms. The one that made us infuriate was to find out from the local guide only on arrival at the airport in Los Angeles that our hotel Holiday Inn Express Hawthorne was changed without notice into the La Quinta of Inglewood. Lost a suitcase and having given the name of hotel of the contract, we had to go back to Airfrance to change the delivery address. This made us arrive at the Hotel after 4 hours, which after a journey of more than 15 hours of flight is not the greatest happiness. The following day we discover the change of itinerary and another change of hotel with the consequent cancellation of the excursion to Antelope Canyon, which was part of our contractual program. Although in return, after many phone calls of our guide to Go-West and many messages to Giver, we were given free two optional excursions of equal value, remains the regret and the anger of not being able to see one of the wonders of the place. We have definitely found that both GO-WEST TOURS and GIVER have little professionalism because their behavior is inconceivable, and even today I have not had an explanation of these changes of hotel and itinerary. After such a bad experience, I will never again want to hear about Go-West and Giver.
The only support was the guide Paola Cufaro who has always worked with professionalism and sensitivity.
Adriana Iotti, Genoa, Italy