My parents come here for coffee and some lunch at ...

My parents come here for coffee and some lunch at least twice a week and I often accompany them. The food here is great and the location is very convenient. HOWEVER..the service is unbelievably poor. Even on off-peak times, the wait is long and the staff often seem very confused. Every time we've come here, we struggle to get their attention to order as they blankly walk past us - but then repeatedly come to our table to ask if we've ordered food that we haven't. Not to mention they have got our order wrong on several occasions. (there seems to be real confusion with the ordering system!?) Today I heard someone notify staff that another table had left without paying. It is such a shame as the food is great. I'm leaving this review because PLEASE please please DJs management, do something about this! We want to love this place!