Always heard "good" things about this place and so...

Always heard "good" things about this place and so I decided to check it out myself. Before taking my dog for a regular check-up, I decided to visit the place first. I reached at 6:30 PM sharp on a monday evening and all I wanted was to buy some dog food. There were 3 people at the reception (One of whom i think was a Vet herself) she was attending to one other customer. She took her sweet time to answer all queries of the customer while we waited patiently in line. 10 minutes passed by, when a customer behind me asked if they had a particular product available. The receptionist was extremely rude and asked the man to wait patiently as she was with the other customer. BTW, the receptionist/VET was idle at that point and could have easily assisted. I waited for another 5 minutes and there was not even a basic eye contact or any form of acknowledgement from any of their staff. I walked away thanking my stars that I decided to check this place out first before getting my dog here.