The technician John was outstanding and extremely ...

The technician John was outstanding and extremely knowledgeable. He diagnosed the problem immediately and came back to replace the part. It took three days to get someone here and five days to receive the necessary part. Service one did not provide quality service period. Question: Why was the part not shipped overnight and why a three day wait to get a technician here and another 5 days waiting for the part? It s July and our AC was out.

Five stars for John & 0 for Service one.