Kevin Miller

Review of Sandals Montego Bay

I m editing my original review of 1 star. I wrote ...

I m editing my original review of 1 star. I wrote it in anger, after our experience the first two days of our week long stay. Here are my final thoughts:
Concierge - (1/5) This needs some work. After the orientation I was only able to get a hold of a concierge once. (Calling or in-person) They were always busy welcoming the incoming guests, not so much the existing guests.
Room - (3/5) Our view was spectacular! The mattress, however, was terrible. After the first night, my wife s back hurt so bad it effected the entire trip. We turned it, added extra blankets, extra pillows.. nothing helped.
Food - (4/5) The food was good but by no means great. There were a few dishes we really enjoyed but to each his own. Butch s and Soy were our favorites. I would say the food was on par with Texas Roadhouse in the states.
Drinks - (4/5) The Top-Shelf Liquor claim is laughable. But the drinks keep coming so you just have to get over it.
Service - (3/5) There was just something about some (not all) of the staff that gave off a what do you want now vibe. Body Language is a big deterrent. The staff at Butch s, however, were all great and very friendly.
Entertainment - (5/5) The entertainment staff is spectacular! There are activities all day, everyday and they make up for concierge short comings. They are all welcoming, friendly, and love their job. Melissa is fantastic and should be on the short list to management!