The dentist themselves are great, kind, caring & f...

The dentist themselves are great, kind, caring & friendly. However the office staff is HORRIBLE, they re unprofessional, can t keep things in order & lose track of everything. They canceled my sons appointment, without telling me, I took the afternoon off work to take him & get to the office just for them to tell me they canceled it & they don t know why.... then I get a very rude and unprofessional letter from them telling me they can no longer treat anyone in my family because I did a no show to the same appointment! When I called to figure out what was going on they said that s not what we have written down on our side basically calling me a liar! Not only that but everytime I had an appointment with my children I had to always tell them they had the wrong last name on the file & they never changed it. It s sad that such awesome dentist have such horrible office management.