I had called to make an appointment for an oil cha...

I had called to make an appointment for an oil change and tire rotation and I had verified that my appointment would be free (I had 4 free oil changes from purchasing the car and I had 3 left to use). I was told that my appointment would be free. But when I got my oil change today, I was charged $55 for it. I asked why I was charged and I was told my free changes had expired but was told otherwise when I made the appointment.

I feel very blindsided and displeased with my service. Not only did it take an hour and fifteen minutes for my oil change, I was charged when told it would be free. I'll be filling an official complaint for the service and miscommunication issues that exist at Medved and I will not be returning for an future services. I'm extremely disappointed and will gladly encourage anyone to go elsewhere.