The wait just to get to the triage nurse was over ...

The wait just to get to the triage nurse was over 4 hours and since I was in agonizing pain (torn tendons) I couldn't believe it. Once I was in the back the nurse I had was very sweet, however, there was one lady working (not sure if she was a nurse) that had a serious attitude problem & was talking negatively about 2 nurses to the computer screen. I couldn't believe it, literally talking to the screen.It was crazy to watch,, very immature & unprofessional she was