This financial institution is a third rate organiz...

This financial institution is a third rate organization. We would have never consciously utilized these folks, however, the MAG Auto dealership in Columbus utilizes them for some transactions. First of all, their user interfaces and systems are antiquated. Second, we have been trying to get this organization to send us a copy of our auto title since we moved from the state and need to have our car registered going on two months now. Bank of America sent us a copy of our title right for our other auto right away. These guys keep punting us to the County Clerk, who doesn t have a copy of the actual title. Kemba doesn t have folks dedicated to this issue and have absolutely no clue. Not financial professionals. Not properly trained. No specialists in the auto loan area. Avoid this financial institution at all costs. If your auto dealer says your loan is through Kemba, don t buy the dang car. Save yourself the headache.