I cannot Express how disappointed and angry I am w...

I cannot Express how disappointed and angry I am with the hotel and the staff. From the moment I arrived until now I have encountered one disappoint problem every step of the way. When I arrived I went to the check in counter, while waiting I did not receive a welcome drink or greeting. The receptionist said I must give him credit card for deposit, but the receptionist next to him did not require the couple to give him a credit card for a deposit. The guests simply said I dont want to and the receptionist said okay. After giving the receptionist my passport and credit card he told me my room was not ready so I must wait. However there were no open seats in the lobby for me to sit down. So I went outside to sit on the stairs leading to the lobby. To my surprise I saw my luggage still sitting there after 20 minutes with no security around, completely unattended. So I continue to sit outside for 20 more minutes because i did not want my luggage unattended. 40 minutes after my arrival my luggage was collected, at which time I was suppose to receive a luggage tag but I did not. Since my luggage had been collected I went back inside the lobby to try to find an open seat, but there were not any. Once again to my surprise my luggage sat there in the lobby for anyone to take. So I find a place close to my luggage to stand and keep an eye on it. After another 20 minutes of this I went back to reception and was told my room still was not ready. At least this time I found a chair to sit on. 15 minutes later I went to the guest manager and explained my situation, including the fact that I have type 1 diabetes and require insulin which was packed in my luggage. Not only did I not want to open my luggage and tear it apart to find my insulin I did not want to give myself an injection in a lobby full of people. She say one minute, one minute, one minute. Clearly she was not listening to a word I was saying. She walked to the reception counter and after 5 minutes she returned saying I now have a room and they even upgrade me to room with partial sea view. Now I am beyond angry because I booked and paid for a room with a sea view and suddenly I get get downgraded while they pretend to do me a favor. Once I get a room that is supposedly what I paid for, though I doubt it, I find two twin beds pushed together when, once again I booked a room with a queen bed. So now I am in a room that has dead bugs on the floor, that has two twin beds shoved together, and smells funny. This is not a 5 star resort. I assume the no refund policy is because people come to realize this and want to leave immediately. Just like I do.