Karyn Detje

Review of Napleton automotive group

When my father passed away, my step-mother came to...

When my father passed away, my step-mother came to the dealer 2 days after his burial to understand her options as the car lease was in his name. The sales manager told her she had to return the car today or buy it. They did not share all of the options legally available to her and had her signing papers to purchase the car. Grief-stricken, she did not understand what she was signing and as soon as I became aware and realized the poor financial decision she had made under duress, tried to work with the General Manager to void the agreement for over 3 weeks. Hyundai Finance (the original owner of the car) and the new bank all agreed that the dealer could simply void the agreement and return the car. After agreeing to this request, the dealer has since refused, the car has been repossessed and legal action is now forthcoming. Thankfully, we located a wonderful Hyundai dealer in Del Rey but now will have to contend with credit issues. A grieving family should never have to go through this. #NeverNapelton #DoNotBuyWPBHyundai