Very disappointed. Ordered business cards online. ...

Very disappointed. Ordered business cards online. Received a call saying I could pick up my order in 5 minutes. An hour later I drove there to pick it up and they said it would not be ready until 7 pm?! I was very confused but turned out they were ready after all. Proceeded to verify the order to see if everything was accurate and to my surprise my design was printed uber tiny in the middle of the business card? Where is the quality control? How could anyone look at that and say "yes I think my client will be very happy with this!" At any rate, after informing me I could not get a refund they said they would fix it. I was promised a proof by 6:45 pm. It is now 8:20 pm and still nothing in my inbox. Very unprofessional