Sahnaz Saleem

Review of The Center for Therapy and Cou...

We went here for counseling, and we had an intake ...

We went here for counseling, and we had an intake session. At the intake session they said they would contact us 2-3 weeks to assess our needs and match us with a therapist. Three weeks pass by, and no one contacts us. So we call them and no one picks up (multiple times) and leave a message saying we haven't been contacted regarding our therapist match-up.

The Center ends up calling us back and leaving a message saying that their Director was out of the office and it would take an ADDITIONAL 1-2 weeks to be matched. We were really angry about this since we had already waited so long and we were not informed about this additional delay.

Let me remind you that we haven't spoken to anyone on from the Center on the phone since we had our intake a month ago. It's been a week since we were informed of the additional delay and they still haven't called us with any updates. We called them again and although they were apologetic, it honestly doesn't make up for their complete lack of customer service and lack of courtesy to new patients.

Considering this is a Counseling center, I would think that they would make customer service a priority, but it's clear they do not. We will not be using their services anymore and are currently looking for other options.