The rep that took care if me. Her name was Christi...

The rep that took care if me. Her name was Christine was very thorough, professional and compassionate. She took care of everything I needed her to fix my account. The only thing I didn't like is when she called customer service to help her credit my account for a payment I just made they were very rude to her and argued with her about why she needed them to take care if it instead if the store manager, which she told them numerous times, was not at that store. It was very disheartening for me to hear the customer service rep tell her that they could not help. I think it's very bad for business for a customer to hear the customer service rep argue with the store rep when the store rep was trying to treat the customer with the same care and concern and according to AT&T standards that she would want for herself.