Laura Crouse Review of UTMB
This was one of the BEST hospital experiences I ha...
This was one of the BEST hospital experiences I have had. My son needed to have his tonsils removed - and Dr. Pine was our doctor. He and the ENTIRE staff need to be commended for a fantastic job. It was above and beyond my expectations from everyone. There was a complication in the surgery - not their fault - and we were notified immediately and informed on what was happening as it unfolded. (It all turned out OK.) The aftercare (PACU) team was wonderful at working with my son and his pain - finally being able to get him to eat some Popsicles before we left there. The nursing staff in the PEDI area were very responsive - taking less than a minute to respond when we pushed the call button. They were careful and quiet when doing the nightly checks - and super kind. Even one of the staff waiting in the hall the night before reached out to me - I had gone to my car and gotten lost on the way back when this gentleman, on break, noticed that I was lost, he said "Ma'am, you came from that direction earlier." That put me back on track and I was able to find my way again. I have been to some so called, 'Great,' hospitals across the country in my life, but this experience was the best. Great Job!
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