I honestly can't figure out if this firm is a scam...

I honestly can't figure out if this firm is a scam or just incredibly incompetent. For 5 years I have received a bill for storm water management and every year I have called to inquire why my neighborhood floods due to a lack of storm water management (there is no storm water drain). I have never received a call back and I have yet to speak with anyone other than the secretary. This is ridiculous and should be illegal. If anyone has any insight it would be greatly appreciated.

12/10 and still haven't received a reply. I contacted you because you're the one who sends me a bill and on that bill it clearly states, "Please let us know if you have any questions."