I got a quote from Alpha Environmental for a sewer...

I got a quote from Alpha Environmental for a sewer replacement in May of 2017, as part of my due diligence for purchasing a home. I contacted Christian from Alpha in July 2017 to ask what the timeframe was to get the work done.

I started trying to contact him again on August 2nd. After repeatedly ignoring my emails and phone calls, I called the Alpha office, and after being transferred around I was told that there was no permit, and that nothing had ever been filed for me. I asked for a price reduction due to their mistake, and they did not get back to me until September.

The next person that was put on this job was Erick. The company has since told me that sewer is not his speciality, and he made a lot of mistakes. He oversaw a job where the company ran small tracked machinery in the rain over my neighbor's property, repeatedly spinning the treads. Large troughs were dug in my yard and the neighbors. Usually contractors put down plywood for this, but Alpha did not take any care to preserve the property. Erick then sent me a quote for an additional $16,000 to dig to the center of the street to repair the job so it would pass the city inspection. When I called him on the phone, he told me that the additional $16,000 (in addition to the $11,000 I had already agreed to) was my only option, and there was no other way to fix it. He also told me that the issue wasn't with their drilling, so it wouldn't be covered under the first bid. I had ClogBusters and Sanitech out to look at it, and they both said that it was clearly a drilling issue, and that the way to repair it was to trench up the driveway and re-lay the last few feet of sewer line. I shared these opinions with Erick, and he did not answer me.

Then, MONTHS later, in December 2017, I received a call from Matthew, who wanted to know why there was still a permit on file for my property. I told him the whole miserable story, and he said he would get back to me. He also promised that it would be different, and they were committed to getting it right.

Shortly after, I was CCd on an email from Phil Brewer, the President of Alpha Environmental. He had taken it upon himself to edit Matthew's email, changing the language to make it clear that Alpha didn't take responsibility for the job or the damage. The leadership of Alpha Environmental is not invested in the integrity of their employees.

While all this was going on, the holes in the front and backyard from drilling were still there, and the backyard one was open. It also settled, so there is damage to a walkway, and to the border around where the hole was dug. The whole area is still a spongy morass.

When John dug up the driveway to repair the pipe, he laid all the concrete that was taken up against my other neighbor's dry-stacked rock wall. The neighbor took it up with me, and when I called John, he told me that it wasn't him, that it was the old pile from the first crew, and he would never. When I took this up with Matthew (since it was very, very clearly the new pile) his attitude was 'we're doing all this work, what do you want?' So, again, your neighbor's property is not at all of concern to Alpha.

I guess it's fixed. It passed inspection, and the men who came out to do the concrete work on the driveway were nice and really great to talk to. Literally every other person from Alpha Environmental has been an untrustworthy nightmare.

They said they would have someone come out and look at the damage to the back walkway after I paid the invoice. I have not heard from them since I paid them. I don't expect them to come back. It is now February of 2018, nine months after my first quote, and I regret ever contacting this company. My sewer is currently functional, but the lies, the runaround, the email from the president of the company trying to take back his employee's email, and just the general disdain I've tolerated every step of the way is awful. Hire anyone else. Dig it yourself. Anything but Alpha.