I've called several times over the past week and s...

I've called several times over the past week and still can't get a simple and clear answer to a question: How do RETIRED ARKANSAS SCHOOL TEACHERS get the supplementary policy for gym access? Either the connecting person is in the wrong division or out of the office or honestly tells me they don't know the answer. Seriously? No one in QualChoice knows the answer to a simple question like "How do I buy this policy?"