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What room you get is based on where it is located....

What room you get is based on where it is located. MapleLodge rooms are old and in desparate need of an update. Summit Lodge rooms are updated and very nice.

Service was not good. We booked online andgot confirmed Pavilion room and 3 days after it mysteriously changed. When we spoke to reservations they claimed that someone must have called when we booked and they got the last room. But 3 days later??? Anyhow, let that go. Next we get there and our rooms are not ready at 4pm. No apology was offered by the lady who checked us in. She simply said the room is not ready and we will text you when it is. She had no idea when it could be ready. Over 1 hr later I called to check and was disconnected. Called back again, I was being told the room may be ready in 1/2 hr. I can use the gym if I wanted to shower and they can keep my bag. During this conversation, I asked what compensation can I expect for my inconvenience, then the person said, she just refreshed her screen and the room is ready. Micraculous! I went over to check in again, Austin gave me my room key. I again asked for compensation for my inconvenience, and he asked was I not offered something when my room wasn't ready? I said no, he said it was strange. So not sure how this resort operates with not all staff on board with their policies.

We also experience very poor service from the waitstaff at compass. Rude and missing servers.

The checkout girl was nice.

Never again will we stay here and I certainly do not recommend it but to each their own.

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