I write this review in particular to caution women...

I write this review in particular to caution women who are going to this dealership by themselves. My lifetime experience has been that car dealers take advantage of my lack of knowledge of vehicles as a woman and my tendency towards being a nice person. When I leased an NX200t in 2017 from this dealership they were very nice and assured me I was getting a great deal. In October of 2018 I got an appraisal to trade it in so I knew where I was at. Today I went in per my discussion I had with the salesperson I dealt with in October over the phone to verify the prior appraisal and trade in value only to be told by Mike Edwards when I arrived that my vehicle is now worth $7k less than it was in October. I asked about the prior appraisal and he said he has no proof of a prior appraisal or record of one. I told him that the only reason I considered trading in my car was because of the appraisal I was given by them at that time. I asked why the drastic difference in value in 6 months and he said I needed new tires and the vehicle market value for that particular model has dropped significantly since October. Apparently a Lexus does not hold its value very well. This was the first time I have dealt with Lexus at resale/trade in time and I definitely will not be back to JM and I will switch brands.

I would strongly caution anyone purchasing or leasing a Lexus from this dealership to be aware of the tactics used to keep people trapped in their current lease and the lack of value their cars will hold down the road.

Additionally I would like to mention that Mike Edwards is not very professional and really should not be working at JM. He is arrogant and argumentative. He tried to make his deal look fair by telling me he would give me the higher of the KBB value or his appraisal. Why would he not know the KBB value before even handing me the appraisal he just did on my car? I m certain he did and it was yet another tactic to appear as though he was doing me a favor. If he didn t know that value, I would seriously question how he is qualified to know the actual market value of my car in the first place.

He said a lease s value with Lexus is never at or below the payoff value and that is why I would have to continue with my car until next December.
I have made a career change and was trying to get a 4-5 year old car as a purchase because my mileage was going to significantly increase. My Lexus has a clean carfax and is below its mileage for the lease agreement.
I m glad I now know how they truly do business and the type of people I would be subjected to when I go there.