I feel like I've been robbed. Paid $170 on check i...

I feel like I've been robbed. Paid $170 on check in, in cash. The lady told me she forgot to take payment even though its company policy to collect payment on check in.

A week later they have charged my card without authorization of even speaking to me first.

They claim they watched the video footage and no cash was taken on the time of check in but wouldn't let me watch the footage for my own piece of mind, which is very strange...