Kristen Bennett

Review of Madison Avenue Imaging

No matter what my experience was after I checked i...

No matter what my experience was after I checked in it was overshadowed by the rude and unpleasant front staff who were not welcoming, helpful, or understanding. They have a sign telling you to sign in that is hung low and in an area where you cant see it if someone is checking in in that section. I was standing around while 2 girls just sat there, one on their phone and the other just typing away directly on front of me. I didnt know where to go to sign in because another patient was in front of the sign. I had to walk around and figure out out myself. Then the girl that checked me in was giving off so much attitude, like this is the last thing you need when you're not feeling well. She told me I have a copay and I do not, I have a HDHP and I work in employee benefits/health insurance, I know I dont. She was sort of dismissive and was like we'll see what the supervisor says and I was just like sure if love to talk to her. Overall the front desk is a person's first impression and sets the stage for their experience. In this case, not good.