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I received service a month ago from the Colliervil...

I received service a month ago from the Collierville, TN location and my vehicle was damaged. A couple weeks after the damage was done and claim was filed I called for an update on my claim and the lady who answered (very rude) told me there s nothing she can tell me and to call corporate. Finally, 2 weeks ago a woman called and left a vmail saying she was calling in regards to my claim and to call back whenever I got the message. I ve been calling literally every day multiple times a day and she will not answer or call me back. I finally called Corporate and they transferred me to the claims supervisors named Mario Westbrook. I left a voicemail on his phone and haven t heard anything since or gotten any return phone call. I left a review on the Collierville locations page yesterday and of course I finally received another call from katilla (spellcheck) this morning but of course I missed it but called back several times already and no answer. Its been over a month and my vehicle is still not address OR repaired. And I have yet to even speak to 1 single person who can move the matter forward. I want the damage to my vehicle repaired. I have never had an experience or customer service like this. Unbelievable is an understatement! After the review I left on the Collierville location, pepboys responded with their general response and apology and told me to email them about the matter. I ve emailed AND STILL have not heard anything.

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