Well the product lasted for the guaranteed 5 years...

Well the product lasted for the guaranteed 5 years, but since then I've spent thousands on replacement panels. I feel abused by this company. Their response to my complaints-buy a new one. Like most of the other bad reviews, my problems are exacerbated by the local contractor. He just replaced 4 panels of my 16 panel sign and charged me more than $1800. Two of the panels replaced didn't even last a month. (Oh yes...this is important...the replacement panels snap in and literally is a 3 minute job. Well I got tagged for 4hours of labor at over$100 per hour for labor) I am a small business and I am aware of the damage caused by a bad review, but I feel this is accurate. I have sometimes had to wait a long time for help on the helpline, but in all honesty the techs are very knowledgeable and polite. That said, from what I can see, one in 50 of you are going to be unhappy.