Had an appointment scheduled for an md visit for m...

Had an appointment scheduled for an md visit for my dad. The time of the visit was supposed to be between 10-2. At 1:30 I called to see where the dr. Was and after being put on hold and disconnected several times , I was finally told that the dr. Chose not to come because the address was too far !
No one contacted us to cancel .
This company is very unprofessional .