I hate this hotel. Here are the reasons:

I hate this hotel. Here are the reasons:

1) The housekeeper left our room STANDING OPEN ALL DAY while we were out. The flip lock was holding the door open.
2) The housekeeper THREW AWAY our wine glasses that were sitting on the table, grouped with all of our other stuff.
3) We called the front desk about both of these problems. They did nothing to remedy it or even apologize.
4) The hot water ran out.
5) One of the two elevators was broken for most of 3 of the 4 days of our stay.
6) Neither the confirmation email nor the hotel's website shows a check in time. When we tried to call, it just rang busy... for an hour! We never got through.
8) When we couldn't reach the hotel by phone, we called the corporate number. My husband was hung up on twice, after being told that they DO NOT HAVE a CUSTOMER SERVICE department.
8) As we were dragging our luggage downstairs to leave, a staff person got off the elevator and said, "Hello." When he didn't hear me reply (which I had done), he aggressively repeated himself as if I were being rude to him. There are so many ways in which this behavior is absolutely unacceptable.

Two other things that were annoying but can't qualify for the Hate List are that the Lobby smells unpleasant and is humid (presumably because of the pool) and that the hallways on our floor were like a horror movie set--super dark with horribly flickering lights.

It's sad, because we really liked the room. But we certainly will never stay in a Room Mate hotel again.