Eric Sapp

Review of E Noa Corporation

I don't know where to begin. This was my third vi...

I don't know where to begin. This was my third visit to Oahu and my third time to do a Pearl Harbor tour (the last two times were with different operators). One of the main reasons I picked this operator is because we were staying at Aulani in Ko Olina. Most of the other operators would have required me to drive to Honolulu to catch their bus, but E Noa provided pick-up and drop off service at the hotel (this is what got them two stars instead of one).

Our driver was either Donny or Danny (bus T-75 on October 26, 2016).

First complaint - the trolley we were on was no appropriate for tours. The engine was in the back along with the A/C units. Unfortunately, we were stuck in the back with a group of obnoxious adults that wouldn't be quiet while the driver was talking. Other near the middle and back were also frustrated that they couldn't hear the driver. The driver would start talking softly and people would be yelling for him to speak up.

Second complaint - the last two operators I was with were AMAZING about sharing stories about Hawaii's culture and history. So much so, they were always talking and filling your mind with cool & fun facts at each stop. It was like being a kid at story time - sitting on the edge of your seat for what would come next. Instead, there were people having to shout their questions and in some cases he didn't know the answer...I was shocked...he spent more time talking about sports than the history of the island.

Last complaint - reiterate in bold highlighted yellow letters on your website that when booking a tour to the Arizona or Missouri that NO BAGS are allowed in, but be very specific about the kind of bag. My wife brought a small bag thinking it would be ok, but nope....we, along with over half of the others on the bus, had to waste time dropping off and picking up our bags at the bag storage area. In short, just tell people NO BAGS - PERIOD! Some people made the assumption they could stay on the bus, it they can't because the bus is searched for bags prior to going over to the Missouri.