Alison Wilt

Review of Colony Pool

Had them close my pool last year and they were ter...

Had them close my pool last year and they were terrible. Did not do the complete job that was listed in the contract. The contract stated that they were to rinse out the filter grids. After they left, i checked out the pool and pool area. I noticed that my hose was never used and then checked all around the area and didn't see a drop of DE. I suspected they never rinsed my filter grids. I called the company and spoke to the manager and told him my concerns. He was very defensive and said that their workers are instructed to leave the area clean. I told them there is no way they can rinse the filters without leaving any trace of DE. He said he would talk with the crew and call me back, which he never did. Since the pool was winterized I didn't open the filter until spring and my filter grids were caked with DE, it didn't even look like they backwashed the filter. They didn't even clean out the filter basket! I will never use this company again! The crew was terrible. Never knocked on the door to let us know they were here. They blasted music with foul language (luckily kids in neighborhood were at school, or I would have told them to turn it off). They knew we were home, but never knocked to tell us they were done. After they left, I went out to the pool area and noticed they yanked out one of our lights around the pool... they didn't even try to put it back or tell us it happened.