Michelle Costas Review of Peruzzi Buick GMC
We are long time customers and we will never retur...
We are long time customers and we will never return to the service dept at Peruzzi. We have a 2006 G6 which has had brake light issues (the brake lights work in reverse)over the years they told us it was the brake peddal sensor and we've had it replaced a few times after a few months the issues would return so we gave up and figured their was no REAL fix for the problem.Finally in 2015 we find out that GM has recalled my car for this brake light issue, we take our car so the recall can be preformed well a few months later the same issue returns. I call Peruzzi's service dept and inquire if this recall in fact will permanently fix the problem the service tech advises me it does so I ask then why are my brake lights working in reverse after my car had the recall done he back pedaled and tells me it was indeed done but it may be another issue bring the car in to be looked at ...Ok so I bring my car in and now we are told its the sensor AGAIN and it won't calibrate so it needs to be replaced at a cost of over $300 dollars on a recall that was to fix the problem he would give us a break on labor cost (how nice since this issue is part of a recall and GM's issue not ours) we decline service knowing that this is not the fix and it never was. So apparently this big recall for the brake lamp issue does not fix the ongoing issue and we still have a car with brake lights that work in reverse .Fast forward to May 2016 its time for our car to be inspected ( this car is not our main car and we only put 2768 miles on it from last year at inspection time) we are told it need rotors brakes and a new suspension costing over $1000 apparently those 2768 miles we put on the car from last year really caused a lot of damage we once again decline service and took it else where to be inspected,no suspension issues
UPDATING MY REVIEW AFTER PERUZZI 'S RESPONSE....You the service manger can dance around the facts if you like because you don't like my truthful review but INDEED the issue with my brake lights is apart of the recall and to say it isn't is false your service department did not make good on fixing it and you should have.My brakes lights work in reverse, when I apply the brake the lights do not illuminate and illuminate when brakes are not applied.. The below is directly from GM and states the same exact issue I'm having with my car. My conclusion would be either your techs did not do the recall,did it improperly,or their is no fix for the issue
" 2.44 million 2004-12 Malibu; 2004-07 Malibu Maxx; 2005-10 Pontiac G6 and 2007-10 Saturn Auras to modify the brake lamp wiring harness.
GM said the vehicles could have corrosion in the wiring harness for the body control module, which could result in brake lamps failing to illuminate, or could cause brake lamps to light up when they're not supposed to."
As for the inspection the car is 10 years old with low mileage and I'm not upset about my car needing repairs just the false claims..The car did need brakes rotors etc I didn't deny that BUT what it DID NOT need was a new suspension at a cost of over $1000. Furthermore if you pride yourself on customer service you have failed and your arrogant response to me a long time customer just proves that!

Comments: