Update: Camera has been taken care of, but still h...

Update: Camera has been taken care of, but still have yet to receive a refund for the diagnostics. I have called twice and have not heard back.

Buyer Beware! If ANYTHING is wrong during your test drive, WALK AWAY! On June 15th my husband and I drove from Richmond to test drive a 2013 Ford Escape. Our salesman Antonio was very nice and friendly and knowledgeable. When I put the vehicle in reverse, the backup camera screen flashed and an error message appeared saying to contact the dealership. Antonio navigated us through the system settings and everything appeared to be fix. I drove away that day at peace with my purchase. When I got in the next day the same error message appeared, I went back into the system settings like we were shown during the test drive and it did not work. The message continued to pop up. I sent Antonio an email on June 17th stating that the message continued to appear. After a couple of emails back and forth, he sent us a you tube video on how to fix it. We followed the steps and still the error message continued to appear. After more back and forth, an appointment was made to take it back to Joyce Koons so a mechanic could take a look. It was determined that the back hatch was out of alignment and that should solve the problem. My husband made his way back to Richmond only to pull in the driveway and receive the same message. Again, another eml was sent stating the camera was still malfunctioning. 2 weeks passed and Antonio contacted us and asked us to take it to an authorized Ford dealership for a diagnostic test on the camera. I made the appointment and contacted Antonio again and let him know. He gave me Vee's number as my direct contact. The test came back showing the camera needed to be replaced. On August 2nd, I called Vee 3 times and never heard back from him. I paid for the diagnostics and picked the vehicle up without it being fixed as I was leaving to go on vacation. On August 3rd we contacted Antonio, again, stating that the lack of communication was getting increasingly frustrating, and that the diagnostics had been paid for and a quote for the replacement camera was in hand. A copy of the quote was sent directly to Antonio and he said he would be in touch. I finally heard from him on August 19th, as he himself was on vacation, and did not think to pass our info on to anyone else. While we were discussing the situation again, he handed the phone to Vee. Vee asked me if I had paid the $189 for the diagnostics, which I had already explained 3 times that I had. He also asked if I had picked the up in which I replied yes, and if he had of called me back one of the 3 times I tried to contact him he would've known that. He then stated that the dealership would only cut me check once I paid the $900 required for the repair. I told him that was absolutely absurd, we had been inconvenienced enough, there was clear evidence that something was wrong with the camera when I bought it. Well before my warranty with them expired. There was no reason that a check could not be cut to the authorized Ford dealership. Vee stated their policy did not allow that, to which I replied well your policy needs to be revised! He then stated he would get with accounting and call me back. As of today, I have not heard from Vee nor Antonio. The situation has still not been resolved. If you like spending your money on a vehicle where all the accommodations you paid for don't work, getting taken advantage of, and love lack of communication this is the dealership for you!