I made the appointment to fix a defective Takata a...

I made the appointment to fix a defective Takata airbag.
Auto-nation failed to tell me my appointment was not for specific time allotted to repair the defect-instead they made me fear my car would not be repaired in 2 days. I had not been told I would need to catch a shuttle home or that my home area was over the limit for the shuttle.
I was told they were repairing 15 Takata airbags/day or more, and "they'd get to my car when they could".
They used time to examine my car and do a safety check and then tried to sell me on a power engine wash for $1800.
Their shuttle driver was not helpful, telling me he "could not guarantee" he would be able to pick me up whenever my car was finished and then telling me he could, confusing me. I did not feel safe in that shuttle with his driving.
The service guy who checked in my car came back to me in the waiting area to tell me that he had to empty the glove compartment (I found he had emptied two other spaces as well and dumped everything in a dealership bag (rather than the dealership warning me about this at the time I made the appointment)
They are disorganized, unhelpful, and provide poor service.
I will not return to this dealership.