BPU takes your money but outsources all their serv...

BPU takes your money but outsources all their services so that when you have an issue, they can claim zero responsibility. My trash hasn't been picked up five weeks in a row... they told me to call 311???

Update: I put out an obnoxiously large sign pointing to my trash and recycling cans. Seemed to work. I guess this is what I have to do to get BPU to do their job?

Additionally: after 2.5 years using the BPU website to make my payments, my login associated with my account suddenly didn't work. Attempting to reset my password, I got locked out. So I paid my bill via phone. As far as I knew, the payment went through, but I just checked my account and not only was the payment not captured, I also had a late fee. It's really cool that I got a negative mark on my credit score because of BPU's trash payment options.

The clownery never ends!