VERY DISAPPOINTED!!!! I have been making "on time...

VERY DISAPPOINTED!!!! I have been making "on time" payments for 12+ months. I have requested a payment deferral for the last 3 months in a row and have been denied. They won't give any reason for the denial. " Simply stated "We can't guarantee an approval."

VERY POOR SEVICE!! The representatives have also shown the lack of customer service skills. During the process of asking "why" the deferral was denied, they engage in arguing and speaking over me during the conversation.

STICK WITH MAINSTREAM FINANCE COMPANIES....