We expected better from a hotel that purports to b...

We expected better from a hotel that purports to be one of Louisville s best. Didn t need anything fancy but rooms were outdated and wallpaper in the room was peeling away from the wall. Lacks some of the items you expect from modern quality hotels (decent coffee maker, mini bar/fridge, decent lighting in bathroom). Room has a door connecting to adjacent room that is poorly soundproofed.

We had difficulty find water anywhere in this large hotel. Lobby store out of water. Vending machines didn t work across multiple floors. Nothing left in the rooms. Spent about an hour just trying to find water.

We didn t get any housekeeping service.

At least the location of the hotel is very good but the hotel itself doesn t live up to it s price.