Tony Ko Review of Renaissance London Heathrow
I wasn t happy at all! 1st I booked a room with b...
I wasn t happy at all! 1st I booked a room with bath separated, not close to the wall, exactly the same like on the picture, and I asked twice if I ll get the same bath, they said yes, when I opened the door I was shocked!!! They gave me completely different room! I told them 7th will be my birthday, can they make something in the room, they said yes! Nothing! Completely nothing! 2nd thing, room was booked for two, why we had only one pare of slippers and one bathrobe? Why??? 3rd thing, how it possible in room 4* stars hotel they don t even have the water? I have to drink water from where??? I ve been everywhere, I ve seen a lot of hotels 3-4 stars with much better quality of service! Very disappointed and been very sad on my birthday at this hotel. Doesn t look like a 4 stars at all. Don t recommend this hotel! Guys just waste of time and money, you can find 4 stars hotels much better in this area!!!

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