My husband bought me a full-day treatment for my b...

My husband bought me a full-day treatment for my birthday this past Friday, Aug 11. Sadly I was involved in a car accident this past week and could not attend. He called the spa when he could, which fell inside the 24hr notice policy and received a thank-you for passing the information along and that's it. No offer to re-book, nothing at all.

I understand how cancellation policies work and how you would want to hold people responsible for making an appointment so no time gets wasted. However, I'd like to think that in scenarios that are beyond your control that there's the potential to change a booking, even for a notional fee, depending on a case-by-case circumstance.

The day spa treatment sounded very nice and I was really looking forward to it but not for another full cost to attend.