Velma Holden

Review of Cokers Bar B Q

This would be my second visit due to a bogo coupon...

This would be my second visit due to a bogo coupon. I don't live close but I thought it was worth it so I checked the website and thought that 2 dinners for 11.99 was worth the distance. I sent someone to pick up the order which was priced more than the website and was missing a side. When I called to inquire about the missing side and the difference in the pricing (one meal was $14.99 instead of the $11.99 that the website shows) I encountered the worst customer service that I have dealt with in a long time. Before He hung up on me he told me that he didn't have anything to do with the prices on the website and charges what he shows at the register and that I could come by and get a side anytime, and basically I got a free $11.99 meal so he didn't understand the issue. I again asked about the website prices and he hung up on me. I called back to ask for the owner, now to report his rudeness, and was told they were not there and he would not give me their name, or his name and only repeated the name of the restaurant before hanging up on me again.

The intent of the bogo promotion is to introduce new customers and hopefully repeat business. You get repeat business by offering a good product at reasonable and reliable prices. Good customer service should be a given.

This visit was Saturday 1/26/19 between 6-7 p.m. Needless to say I won't be going back for my side that I didn't get.