Stephanie Thurston

Review of Woodcliff Hotel and Spa

Staff did not inform us that the Jacuzzi was broke...

Staff did not inform us that the Jacuzzi was broken when we arrived, which we were looking forward to. The Horizons restaurant took an hour and a half to finally get our foods, which were overcooked. The waitress stated the chef would not make any substitutions or additions to our meals when ordering. Extremely overpriced garbage that lacked depth of flavor or elegance for the price point. There was also a terrrible squeal from the heater in our room. I took a video and showed it to the front desk, and they did absolutely nothing. They promised to remove a roomservice fee of $37 from our credit card, but never did. I contacted the General Manager via email and phone to express my dissatisfaction, and 3 weeks later I have not recieved a response. The best part of our trip was Samuel the bellhop, and spa elan. We will not return, weve been to a number of 4-5 star hotels and this place is definitely not that. It may have been, but poor repair, management and food quality bring them downscale to a microtel level accomodation.