Felix

Review of Mackenzie Health

My girlfriend had to go to the emergency yesterday...

My girlfriend had to go to the emergency yesterday morning. Not only did she have to wait for 5 hours just to get a blood test, the ER did not provide any actual medical treatment; just sent her home with a prescription. Her symptoms got progressively worse and by night time, I called Telehealth seeking advice and was advised to take her to the ER immediately; I drove her to a closer ER where she was given immediate treatment and relief for her issues.

The ER staff at Mackenzie was rude to the patients who were waiting to be seen and most notably, did not provide treatment. I understand that its a hospital emergency room and there are procedures to be followed, but having to wait 5 hours to do a blood test then sent packing with no treatment is extremely unacceptable. Looking at some of the other reviews, it seems waiting 5 hours for a blood test is standard at this location.

If proper treatment was provided by Mackenzie Health ER during our first visit, it'd been highly unlikely that I would have needed to rush her to ER again for a second visit. The fact that she is currently feeling much better after last night's ER visit at another location is a clear indication that actual treatment was actually required; something the ER at Mackenzie failed to provide.

Every negative review I see on here is about the emergency room, instead of your generic & scripted sorry please email patient relations; how about the owner actually go and investigate the issue? 10/10, highly recommend if you hate yourself & want the worst ER experience you can find