We called ahead to book a room and were told that ...

We called ahead to book a room and were told that we could do the one we wanted. We arrived and still were told we d be able to do the one we paid for. However, when they came to get us to start the game we ended up in an entirely different themed room with a group of strangers. It was okay but it wasn t the one we wanted to do. The staff are polite but there definetly is an error with bookings.