Sophie Hecquet

Review of Hotel Le Montclair Montmartre ...

My experience will end with the fact that they are...

My experience will end with the fact that they are dishonest and bad faith.
I booked Sunday evening for 5 nights from January 7 to 12, 2019 for a non-refundable room with payment on D-day directly at the hotel since I did not tick "I want to pay now" by entering my bank details allowing to book bedroom.
In fact, I was not yet certain of my coming to Paris but I preferred to play the security card.
I realized I had misheard 2 hours later and immediately contacted the hotel by email explaining the situation. The next morning, amazement, I was answered badly by telling me that it is non-refundable and non-cancellable and that I have already been debited and I am attached to the general conditions in English by surrounding them in red with a dot exclamation. Who are we kidding ?!
I then contacted the hotel by telephone and I came across the same interlocutor as by e'mail. (Elisa) just as friendly and human both orally and in writing ...
The conversation is brief; it refers me to Booking. The booking advisor to whom I explain the situation and to whom I specify that I am starting a business and not riding on gold indicates the conditions and especially the faot that they are only simple intermediaries and that only the establishment can exceptionally cancel the reservation. She also contacts the hotel as well as its manager who remain in their position.
But Mr Director, I invite you to read article L111 of the consumer code and to go to your Booking page by following the same route as mine. I have done it 15 times since Sunday and as many times I could have fallen into the trap.
You still don't want to pay me back and be satisfied with the 150 you stole from me ?! I will have no trouble even from a distance to put a homeless person warm during these 5 nights in the middle of January. At least they won't be lost on everyone.
Your attitude is pitiful. The least thing would have been for a supervisor to contact me again.
You are bad faith and dishonest.