Emma Peacock

Review of Solent Hotel and Spa

This is my first ever review but because of the la...

This is my first ever review but because of the lack of customer care given during a visit on a Friday evening I felt I had to address this.

BAR PRICING - FALSE CHARGES BEWARE

When purchasing drinks from the bar myself and others from our table were over charged dramatically each time we went to the bar.

Upon querying this with a member of staff they explained that we were being charged for small bottles of coke , we did not receive these bottles of coke but one bottle was used for all three drinks but you are charged for three complete bottles!

After watching this happen again and again I queried this practice with the Bar Supervisor who whilst apologised said yeah sorry you caught us out !!!!

Appalling service and practice by the hotel , was not the experience I was expecting and myself and our party will never visit this hotel again .

Disgraceful Customer Service