The doctors are fine and knowledgable, but getting...

The doctors are fine and knowledgable, but getting hold of the practice and actually getting some information is a nightmare. The line constantly rings even if 1st in the que.. how is it possible to be 1st in que for 20+ mins? Something as simple as wondering how to get a prescription so I can get my pill is hard work because the app they have created for this doesn t work and you can t even get in touch with reception.. ridiculous. How am I supposed to get my medication with no way of applying for it?