Non-existant customer service. Delivery 2 weeks ov...

Non-existant customer service. Delivery 2 weeks overdue. I think these people take the order (and of course the money) and then place their order with an outside supplier, who then make the delivery.
My office chair came from a company called DAMS and is of good quality. However, had I searched harder I would have found the same chair for less and still with 'free' delivery. The cost of delivery appears to be built into the price of the chair.