Sean Keeley

Review of Crowne Plaza Philadelphia West

Well, the hotel entrance isn't that bad. It is the...

Well, the hotel entrance isn't that bad. It is the upkeep that makes the hotel unenjoyable. My hotel room had lipstick stain on the sheet comforter as well as the tub had rust in it and paint chipping in addition. Some trash was left in the room from the guest(s) before. In the halls, there was always trash bags and cleaning carts out. Lastly, customer service was painfully slow, as it took at least 30-45 minutes for them to bring towels and it took the three calls for them to bring the cleaning crew to clean a part of the bathroom they missed. Hope this gets resolved in the future!