We stayed at this hotel back in March 2020 and unf...

We stayed at this hotel back in March 2020 and unfortunately we had a couple of clothes stolen from our bedroom. They were brand new winter gears that we had to purchase for this holiday since we were coming from hot weather in Australia. We think the cleaners mistakenly took them for rubbish or laundry. When we raised the issue with reception/ manager they kept telling us they will look into it. We kept going back to reception to enquire and they kept saying oh tomorrow we should have an answer blablabla...They waited until our last day when we were checking out to inform us that they reviewed the video footage and cannot quite tell if the bag taken out by the cleaners was ours or not. We knew they were lying as they offered to reimburse us the amount for the missing clothing and would ve allow us to view the footage. Of course nothing was given to us on the day of checking out but promised to bank transfer the amount in a couple of days. Now Dec 2020,after multiple emails which they never replied to, we still haven t received any compensation. We would have loved to go back for another stay as we did enjoy our time there even though we had this unfortunate incident but the dealings with the management left a sour taste in our mouth.