Shawn Chapin

Review of Oxford Dodge Chrysler

After purchasing my last two vehicles at oxford do...

After purchasing my last two vehicles at oxford dodge and purchasing the extended gold plans for both I was extremely disappointed with my last experience with the new dealership policy and service dept this morning . I called this morning to get my Journey in for warranty work. I purchased the extended gold plan that covers me for a rental/loaner vehicle while mine is in for said warranty work. I was told that I had to pay $25 out of pocket for the first day for the loaner vehicle. I explained that I had coverage through my gold plan and was told this was an over and above cost. This did not make any sense to me and I have not been charged in the last 10 years for this while in for warranty work. I asked the service dept to waive the fee for the above stated reasons. He said they can't but would ask his manager and get back to me at 8:30 am. I did not hear back . I called London City Chrysler and explained my situation and asked about the fee . The said they had never heard of such a charge and that since I had the extended coverage, they would take care of everything . Which they did. I work in a very busy medical clinic and have spoken well of oxford dodge until now. Its a shame that a multi million dollar dealership would lose loyal customers by nickel and diming them to pay over and above for coverage that they already have. Very sad .

My response to the owners response below is that I was told regardless of whether your tech determined that is was covered in the warranty work, I would still be responsible to pay the first day rental fee of $25, no matter what. As per dealership policy. This is a petty gouge that London City Chrysler did not charge me and couldn't understand why any dealership would.