I had a pretty bad experience buying my car here. ...

I had a pretty bad experience buying my car here. They didn't have the specific car I wanted, but said they could get one from another dealer that day. I didn't have time to wait around so they were going to call me when they had it. No call back for two days. Then I finally called them and they said they were still working to get the car and will call me back with an update that day. No call back. I call again the next day and was informed that they couldn't get the car, but had another that was the same but had more options, and they would get it to me for the same price. Cool, I agree. Get a call that they have it at the dealer and I can come take delivery. Get there and they suddenly don't remember telling me I can get it for the same price. They wanted to charge me full price. Say no deal. They offer me some BS trinkets with the car that I didn't need or want. Say no deal. Finally talk to the sales manager and they agree to the deal (after he kept telling me they couldn't do it). Luckily I had emails that showed the salesperson had agreed to sell it at the price of the other car. If I didn't have those emails I would have been screwed. Needless to say these guys are SHADY! Got the car and love it. Too bad the dealership was so bad, as I love this car.

6 months later I go in for an oil change here. First they tried to charge me for the oil change twice (each time I told him I had the first 5 oil changes free and each time he said "no problem I'll just look it up in the computer". I had an appointment for 8am and didn't get my car back until 10:30am. I had to hunt down the service manager to get an updated after 2 hours. I typically do my own oil changes but since this was free I decided to let them do it. It shouldn't take 2 hours for an oil change when you have an appointment, I was expecting 30 minutes. They offered to wash my car after but figured it would be another 2 hours. They also didn't have a common part (gas cap, which got stolen off my car) in stock so I ordered the GM part from rockauto for less money. This place is a nightmare, and I doubt I'll even pay to get my oil change done here any more. Only major warranty work.

Oh also I have an odd noise at idle, but wasn't sure if it was normal. They wanted to charge me $125 to diagnose it. ALL THEY HAD TO DO WAS LISTEN TO THE IDLE AND TELL ME IF IT WAS NORMAL. How is that $125 worth of work? It would take a tech 5 minutes to come over and listen to it. They wouldn't charge me the $125 if it wasn't normal, but I didn't want to chance that it was a normal sound and have to pay.

Part of me wishes I just bought an old used car and just did the fixes myself. I guess I have to wait until there is a catastrophic failure to get something fixed so I don't get charged a diagnostic fee. What a joke.