Angelia Dunbar

Review of First Floors - Carpet One

This location is the absolute worst. And a bad ex...

This location is the absolute worst. And a bad example of First Floors. I am not sure if they all are ran this way, I think three of them are owned by the same guy. But if they are, they need to be shut down. I am a Custom Home Builder and they totally messed up my order.

I used them for two houses that I was building. Their Salesman/Supervisor Landon Lemmons is horrible. He doesn't know what customer service is, nor how to respect a paying customer. He took my order which was over $30,000 then left the equation. My order was short of supplies and materials. It was never delivered when promised. It was then shipped in bits and pieces. It was over 50% the wrong product. I had delivery drivers go to pick up the re-order, the order was not processed correctly and they had to leave on several occasions. I made several trips to their store as well as numerous phone calls and to this day, 60 days later, Landon still hasn't communicated with me the customer/builder. I ended up working with Jamie, the interior design person. She was a big help. However, I no longer can get answers regarding my refund for a service they did not provide which is approximately $5700 in addition to the money owed for the enormous overage of the wrong product, that I had to personally deliver back to them, in order to keep it from being stolen, after they told me they would have the guys pick it up.

I have tried for over a month to get customer service. I have tried for over 3 weeks to get a resolution to my refund. I'm not one to resort to the internet to talk about a company. But I need all Realtors and Builders to be aware. First Texas is one of there large accounts, and while I was there, they had a GC talking about there order, that was messed up also.

I even asked for their superior, and the CFO, Donna Kirby. I was told that Donna said she would not come speak with me, the customer and that she had nothing to do with it. I asked for the owner. Was told his name is Richard Dobbins, but they wouldn't give me the method to reach him.

To make matters worst, when I was in there the last time, I was asked by them, "do you ever get mad"? I said yes, but I don't have to show it in the manner your are referencing. I assume because I am an African American builder, female at that, they expected me to act in an unprofessional way. I don't have to lower my standards to get the right results. I will let the law do that....