I still have not received anything from Southtree ...

I still have not received anything from Southtree but grief. I ordered through an Amazon special before Christmas. Was supposed to receive free shipping coupon to send my VHS tapes as promised in Amazon description. The representative who answered my email asked me to send my access code so she could assist me but I have heard nothing from Southtree since then. Very disappointed with Amazon and Southtree for the lack of assistance.